Returns/Policy/Shipping Info

If you are not fully satisfied with your purchase please read our entire policy to see if your item is eligible for return/exchange. If you have received a defective or damaged item please contact us with a photo so we can issue a replacement. Email or Chat is our best form of contact.

 

POLICY:

When using SEZZLE to pay for your order and you return your items, you will still be responsible for making your SEZZLE payments. We are NOT AUTHORIZED to make changes or cancel SEZZLE payments, as SEZZLE is only a service we provide to you. SEZZLE is an entirely separate company that you have gone in to an agreement with. Contact Sezzle for any issues regarding your payments.

  • We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our return policy. Please email us right away if you have any issues and we can try to see what we can do to help. We are not responsible for the items on your order that might be the wrong size/ duplicate items/ incorrect quantities. We reserve the right to charge a restocking fee.
  • If you feel you have received a defective/damaged item, please email us within 3 days with a photo of the defect/damaged item, and we will check if a replacement is available.
  • We are not responsible for damages caused by the shipping carrier and/or damages to clothing cut with scissors/or sharp object while opening the package.
  • No returns on SALE items, seasonal items (Valentines/Thanksgiving/Christmas items).
  • Regular priced clothing is eligible for return for in store credit, or exchange. Shipping costs are not credited back.
  • Returns must be in original condition, unworn, unwashed, and tags attached. Items not sent in original condition will not be accepted and customer is responsible for return shipping.

 

RETURN INSTRUCTIONS:

  • THERE ARE NO RETURNS ON CUSTOM ITEMS
  • Returns on other clothing, shoes, jewelry & accessories WILL ONLY BE ELIGIBLE for a STORE CREDIT. (earrings are non-returnable for reasons of hygiene and safety.)
  • • Damaged, defective, or incorrect items must be reported within 3 BUSINESS DAYS of delivery.
  • Please contact us via email within 14 days from the delivery date to request a return. (returns will not be approved after 14 days)
  • Return request email must include the following: order/invoice #, description of item(s), and a reason for return.
  • FEATHEREDFROGBOUTIQUE2017@GMAIL.COM (Please allow 24-48 hours for response - depending on email volume).
  • In store credit will be issued in the form of a discount code (once item is received) via email to the email address associated with the order and will expire after 1 year of the issue date. Please note: in store credit works towards the merchandise total only (subtotal), it does not reflect towards the shipping costs or tax.) Example: If you send back an item valued at $39.99 then you will get an in store credit to shop for something else for that same amount $39.99.
  • Please allow 5-7 days to process your return once it is received.
  • The Feathered Frog DOES NOT credit original shipping charges. **If you received free shipping on your order, shipping charges for your item will be deducted from the total returned amount. This means your store credit amount will be less the shipping amount we paid to get your original order shipped to you.**
  • Return shipping is the responsibility of the customer.
  • CLOTHING ITEMS MUST BE SENT BACK IN ORIGINAL CONDITION with tags attached (if applicable). We will not accept clothing that has been worn or washed. Make sure the item(s) do not have any pet hair and are free of any odors or stains (perfume/ cigarette smoke/ deodorant marks/ makeup stains). 
  • When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper.
  • If any of the return items are found in the above conditions the items will be rejected and customer will be responsible for return shipping OR return can be subject to restocking fees.
  • Please allow anywhere from 1-3 weeks for return processing.
  • If you need to use a discount code & an in store credit code - please email us for more info before placing the order.
  • If you did not use the entire balance of the in store credit code, please email us to obtain a new code for the remaining balance.

 

SHIPPING:

**Before checkout please double check for typos & spelling errors on name, address and email** (we are not responsible for errors that may occur due to misspelling).

If an order is shipped from The Feathered Frog Boutique to an incorrect address the customer provided, the customer will be responsible to repay for reshipping. The Feathered Frog Boutique WILL NOT assume responsibility for invalid information given by the customer. The Feathered Frog Boutique WILL NOT assume responsibility for lost or stolen packages.

After you have placed an order please check your email for an order confirmation. Email us if you did not receive one, so we can make sure your info on file is correct.

If you are ordering a PRE-ORDER item, it will state the estimated time of arrival on our website. Sometimes our vendors give us an estimated date, but the items get delayed. If this happens, we will reach out to you immediately to give you an updated ETA on the items arrival.

or customs and 2-3 business

days
Or less for Ready to ship items, if you have any questions or concerns or need to request any changes you can contact us at 469-383-9163 by TexT.

If an order is shipped from Feathered Frog Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. Feathered Frog Boutique WILL NOT assume responsibility for invalid information given by the customer. Feathered Frog Boutique WILL NOT assume responsibility for lost or stolen packages.

 If your tracking shows "delivered" and you have not received your package, feathered Frog Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

If you are ordering a PREORDER item, it will state the estimated time of arrival on our website. Sometimes our vendors give us an estimated date & the items get delayed. If this happens we will reach out to you immediately to give you an updated ETA on the items arrival. 

Standard shipping or Expedited shipping with insurance is available. All shipping options come with tracking.


EXPEDITE:

Please note we can not guarantee expedited shipping. We usually do not process orders on weekends or holidays. If you need an order by a certain date please make sure to order in plenty of time to receive it for your event or occasion. Contact us before placing the order! The fastest way to reach us is by  Facebook inbox message or the chat option on the website. You can message us to see if we can accommodate your expedited shipping requests.*** We can give you an express shipping estimate if you provide us with the date you need it by, a list of the items or a screenshot of your shopping cart & your mailing address.

The price for express/overnight shipping starts at $25 and can go up depending on weight of package & distance with the possibility of a convenience fee. We can not guarantee express shipping will be available for all items.  

If you need an order rushed, please let us know ahead of time so we are aware of it and can try our best to accommodate your request. 

We use USPS first class mail and priority mail which includes free tracking. Large boxes may be subject to ship UPS ground. All tracking info is automatically emailed to the email provided at checkout. If there is any typo in the email address, chances are you will not receive your order notifications. 

We do not assume responsibility for packages once they leave our hands. We are not responsible for lost or stolen packages. Please contact your local post office or mail carrier if you have issues with the delivery of our package. 

Please carefully open package upon delivery. We suggest not to use scissors or sharp objects as this can increase the chances of damaging a clothing item. We are not responsible for items that are damaged from this.

We try to process orders as fast as we can in the order in which we receive them. We greatly appreciate your patience and understanding as we fulfill orders.

 

We appreciate your business and hope you enjoy your shopping experience!

FEATHEREDFROGBOUTIQUE2017@GMAIL.COM